How could carlos apply emotional intelligence concepts

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Reference no: EM133501025

Problem

Billie and Carlos have worked on the same team and for the same supervisor for several years. This year, after a performance review, Billie shares with Carlos that their supervisor provided negative feedback during their review. Billie is very upset and wants Carlos to take his side; however, Carlos feels perhaps the supervisor's feedback is justified.

How could Carlos apply emotional intelligence concepts during this discussion to help Billie understand the reasons for the feedback without offending Billie?

Reference no: EM133501025

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