Reference no: EM13187173
Who Controls Quality?
Connie was quite upset to find her production line and her people idle when she returned from her morning break. Everyone was standing around the head of the line engaging in social chitchat. Two inspectors from quality control were arguing with one of her people, Albert.
"What's going on?" asked Connie. Albert started to speak but was interrupted by Brenda, one of the quality control inspectors.
"Connie, your robot 62 was malfunctioning. I shut the line down because the parts were getting welds that were too thin."
"You have no right to shut my line down," snapped Connie. "I'm in charge of this line and I am the one to shut it down when there are problems. I suppose you've screwed around with the robot too. The minute I turn my back, you people sneak in here and mess up the operations. How come you never find a problem when I am here?"
"Look, Connie, I didn't consult you because you weren't here twenty minutes ago when the problem was spotted by Jean, my assistant. I told your people to stop production until the problem could be traced. Jean traced it to robot 62, and we were about to send a search party after you. It's your job to adjust the robots, but it's our job to inspect your output."
"I tried to tell them that we can't stop the line without your permission," said Albert, "but they ‘pulled the plug' anyway. I told you she would be mad, Brenda."
"Look, Brenda, I'm the one responsible for what comes off my line. My people and I are committed to quality production. Anything that affects this line affects me. Your job is to advise me, not run my line when I'm not here."
"Connie, all of us are committed to quality. What did you want us to do-let your line continue to produce defects until you came back?" asked Jean.
1. Who is in charge of quality in this case? Who should be and why?
2. What lessons are there in this case about delegation?
3. Should quality control inspectors have the authority to stop production when they spot defects? Why?
|
How can fertility choice be interpreted as economic problem
: Explain succinctly how can fertility choice be interpreted as an economic problem. That is, identify resources and competitive ends involved in the problem of choosing how many children to have.
|
|
How do you expect the conductivities of solution to compare
: dissolved in the same volume of distilled water, how do you expect the conductivities of each solution to compare? Explain your reasoning.
|
|
Identify the mintzbergs management roles
: On your computer, go to an Internet search provider and type in "supervisor job openings". Choose three job openings related to a managment position that list required skills. Create a one-page summary listing the job title, job location, and the ..
|
|
According to the james-lange theory
: You are walking through a store when you run into a friend you have not seen in a long time and whom you miss very much. According to the James-Lange theory, what might happen?
|
|
How come you never find a problem when i am here
: "You have no right to shut my line down," snapped Connie. "I'm in charge of this line and I am the one to shut it down when there are problems. I suppose you've screwed around with the robot too. The minute I turn my back, you people sneak in here..
|
|
Calculate the economics of one unit
: After understanding the meaning of EOU and reviewing different examples in your textbook, the exercise below will allow you to practice how to define and calculate an EOU. Your Course Business Plan (to be developed by you as your Final project) wi..
|
|
Find the width and length of the rectangle
: imeter of the rectangle is 310ft. the width is 35ft less than the length. Find the width and length of the rectangle.
|
|
Find the market equilibrium point
: Retailers will buy 45 cordless phones from a wholesaler if the price is $10 each but only 20 if the price is $60. The wholesaler will supply 35 phones at $30 each and 49 at $38 each. Assuming the supply and demand functions are linear, find the ma..
|
|
Define natural disaster that lowers the banana harvest
: There are two goods in the economy, anchovies (a fish) and bananas ( a farm product). Draw the economy's production possibilities before and after a natural disaster that lowers the banana harvest but does not affect anchovies.
|