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How can you diffuse an angry customer

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Reference no: EM133135838

How can you diffuse an angry customer? Give an example.

Give an example of the way a question can be framed to change from negative to positive.

Listening is not the same as understanding. Give a scenario where a customer's perspective made them have unrealistic expectations.

Explain the CATER process and give examples of each step.

Reference no: EM133135838

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