How can we design for self-recovery

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1. How can we design for sefl-recovery when self service failures occues ?

2. What are the organizational and marketing implications of considering a customer as a "partial employee"?

3. Comment on the different dynamics of one-on-one service and group service in regard to perceived control of the service encounter.

Reference no: EM132290639

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How can we design for self-recovery : How can we design for self-recovery when self service failures occurs ?

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