Reference no: EM131835997

Assignment

Directions for part 1

As you learn more about the health care industry, you will find that it is a highly collaborative environment. All systems within health care must collaborate and communicate effectively to serve their consumers.

Note: It is important to complete this assignment prior to working on the Importance of Communication: Part 2.

Read the scenario provided.

Write a 350- to 525-word paper that discusses the principles of communication presented in the scenario.

• Describe verbal and nonverbal cues from the scenario.

• Based on the description of each group member, speculate as to how well this group will collaborate.

• How can verbal and nonverbal communication be perceived as defensive?

o How can this affect relationships in the work place?

Cite at least 1 peer-reviewed, scholarly, or similar reference.

Format your assignment according to APA guidelines.

Directions for part 2

As the meeting drew to a close, it was clear that the members still did not agree on the marketing plan addressed. Robert is frustrated by the end of the meeting and tells the group that they can just work it out on their own. The group leader asks the other members to create their own marketing plan to bring back to the group at a later date.

Write a 350- to 525-word paper that discusses important collaborative skills and the significance of effective communication when working in groups. Include the following:

• Describe collaborative skills you would use to create a more positive atmosphere.

• Explain the importance of effective communication and the drawbacks of the ineffective communication used in this scenario.

o Consider the email and the face-to-face meeting.

• Explain the role active listening could have played in this scenario.

Cite at least 1 peer-reviewed, scholarly, or similar reference or your textbook.

Format your assignment according to APA guidelines.