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Question: 1. How can the moment-of-truth concept be used as a training tool in a service setting?
2. What is a customer benefits package? What is the purpose of developing customer benefits packages in a service context?
3. In what ways will the globalization of services alter the way that businesses manage their service quality?
4. Discuss the initiatives that the U.S. government has taken to increase its emphasis on service quality. Are they effective?
Summarize Apple's Supplier Responsibility information. Identify the key ways that Apple's Progress Report has changed since last year.
How is process improvement important to achieving transportation excellence? How might process improvement be extended to other areas of logistics planning?
How does supply chain security impact global logistics and supply chain activities?
What are the advantages and disadvantages of aggregating demand from a forecasting view? Are there other things that should be considered when going from multiple DCs to one DC7.
In what ways can the flow of information be managed in the supply chain? How can the ready flow of information increase a firm's operating efficiencies?
Using the Hot Pizza weekly demand figures provided, estimate demand for the next 3 weeks using a 3-week moving average as well as simple
If you use a continuous review policy, how much safety stock would you want on hand to ensure at least 90 percent availability of the part while waiting for replenishment?
Identify the cost of the Apple iPhone 6 plus. Discuss whether or not demand and supply are in equilibrium or is demand greater than supply.
What are the basic objectives of monetary policy? Comment on the cause-effect chain through which monetary policy is made effective.
From and operations and supply chain perspectives what are the key characteristics of the TV market in China? What elements of the TV market are relevant and impact on the firm from the perspectives of the operations management decisions and design..
Explain how Cole Hardware used technology to manage inventory and identify at least two benefits of the use of this technology by the company.
Tony and his team identified some risks during the first month of the Recreation and Wellness Intranet Project. However, all they did was document them in a list. They never ranked them or developed any response strategies. Create a risk register for..
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