How can retailers effectively handle customer complaints

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Reference no: EM133675330

Questions:

  1. Develop training program guidelines aimed at enhancing customer service standards at the Best Buy store location in Brossard.
  2. How can retailers use social media and online platforms to engage with customers and foster relationships?
  3. How can retailers effectively handle customer complaints and resolve issues to maintain positive relationships?
  4. How do retailers manage their supply chains and inventory to ensure products are available when and where customers want them?
  5. What are some of the challenges and opportunities facing retailers in today's competitive marketplace? Identify 3 challenges and 2 opportunities.
  6. How do emerging trends and technologies, such as mobile shopping apps and artificial intelligence, impact the future of retailing?
  7. What are the expected and augmented value chain elements for Home Depot?
  8. What is the connection between customer service and employee empowerment? Is employee empowerment always a good idea? Why or why not?
  9. How would you measure the level of customer satisfaction with your favorite restaurant in Montreal?
  10. Explain the importance of customer service in retail sales. How can retailers ensure a positive customer experience?

Reference no: EM133675330

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