How can practice the golden rule leads to service breakdowns

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QUESTION 1: The Golden Rule "treat others the way you would like to be treated" is a common saying in our society. However, this sentiment can lead to service breakdowns. How can practice the Golden Rule leads to service breakdowns? Give one specific example of how a service breakdown could occur in one of the various diverse customer groups. Give references.

QUESTION 2: Amazon exchange in the navy shop again. it now opens its first grocery store with no cashiers at all you need to check out an app The average weight in a grocery store checkout line is seven and half minutes. If you go twice a week, we are talking 13 hours a year so the idea of a grocery store where you just grab your items and no checkout, swipe in the shop, and go. no other US company has created more jobs than amazon.

There are some who that argue, technology has made customer service more difficult. After reading the statement above do you agree or disagree with the statement? Explain your answer, making sure to give examples of other types of electronic commerce, web-based and mobile technologies. give references.

Reference no: EM133041290

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