How can policies affect service culture

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How does benchmarking help to separate an excellent company from an average one? Give example.

Discuss what is meant by "the status quo is not acceptable." Give example.

How can policies affect service culture? Give example.

How can norms affect service culture? Give example.

Discuss the relationship between controllable and uncontrollable variables. Give example.

Discuss how thought speed can cause a listening breakdown.

Why are adaptors considered a part of non-verbal communication? Give example.

How can connotation differences cause a communication barrier? Give example.

Why should one not use the phrase "our policy says..." when dealing with customers.

How can charisma affect communication? Give an example.

Reference no: EM132836001

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