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There are four copying center/file rooms serving a relatively large and active legal research firm. One attendant staffs each service room. The average arrival rate and service rate are the same for each room and are as follows: Arrival rate = 10.9 arrivals per hour Service rate = 14.6 services per hour The coefficients of variation of the inter-arrival times and the service times are both equal to 1. ? ?Although the relationships between the average number of arrivals and the average service capacity of each room seem to indicate that a line should rarely exist, most of the time a line of some length has been observed. Sometimes there is no line, and the attendant has nothing to do of any consequence. Management is concerned about this situation because of the lost effectiveness involved in having lawyers idle while researchers are waiting in line for files or other services, and because room attendants are sometimes not performing any work. ?Costs are given as follows: Cost of waiting time = $15.45/hour Cost of channel time = $6.30/hour ?How can management improve the utilization and reduce the queues? What are the cost implications of your suggestions? Consider the following possibilities: a. Add attendants to the present rooms. b. Combine the rooms physically without increasing the number of attendants. c. Combine the rooms physically and increase the number of attendants.
Collaborative agreements with foreign companies in the form of strategic alliances or joint ventures are widely used as a means of entering foreign markets. They are also used as a means of acquiring resources and capabilities by learning from foreig..
We are evaluating a project that costs $1,180,000, has a ten-year life, and has no salvage value. Assume that depreciation is straight-line to zero over the life of the project. Sales are projected at 66,000 units per year. What is the sensitivity of..
selecting the best supplierinterview a senior project or program manager in your organisation and ask them to walk you
Identity the following as you complete this activity. How many hrs are worked weekly? Monthly ? Annually ? What is the annual salary by position? How much will your losses cost for each position? For all losses?
Provide an example of any company that you'd like, and explain what are the points of difference (PODs) that enable it to stand out from the competition. Also, what are the points of parity (POPs) in this industry--the features or services that all c..
behavioral heuristics such as availability anchoring vividness storage conjunction fallacy and representativeness all
Describe the strategy of Ford, using the strategy model in Figure 1.4: Describing Dyson's strategy, on page 20 of Foundations in Strategy, as a guide to frame the strategy description from the following two perspectives:
Write a report analyzing the organizational problem and the process for OIP. Problem statement: What exactly needs to be improved? Use problem framing and cause-and-effect analysis to develop a brief, preliminary problem statement. Note: You will exp..
Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.
Provide and explain three or more common elements and three or more differences between repetitive focus and mass customization strategies.
Choose a services cape for a business with which you are familiar and list key physical attributes of the services cape and their impact on customer service and value. Explain how the services cape establishes the behavioral setting for your example.
She asks to see Mary, a senior marketing manager. She waits 10 minutes before being invited into her office. After a heated discussion, she leaves 40 minutes later with Mary agreeing to talk to her people about what was promised and what was not p..
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