Reference no: EM133504781

Case Study: Lieutenant Smith is meeting with Detective Smug to discuss several complaints concerning Smug's rude behavior toward citizens and other detectives. Smug has been with the department for 15 years and a detective for 10 years. He has a good service record and is generally liked by his peers. He has no history of behavior problems. During the past several months, he has offended citizens with his obstinate attitude and curt remarks. A fellow detective has privately told Lieutenant Smith that Smug is quick to anger and often condescending. Smug's behavior seems out of character for him.

Before the meeting, Lieutenant Smith learned that Detective Smug's wife left him six months ago for an officer in a neighboring department. Smug has not shared this with other officers, but the rumors spread quickly. Smug was also recently passed over for detective sergeant. A younger female detective with less experience was promoted.

Lieutenant Smith begins the meeting by telling Detective Smug about the series of complaints. He asks Smug if he is aware of the behavior and what may be causing it. Detective Smug is defensive and denies being rude to anyone. He says if there is a problem, it's the new chief and all the changes he's throwing at people. Smug says he's heard rumors that the detectives are going to rotate shifts every month.

Lieutenant Smith observes that Detective Smug seems withdrawn and tired. He's usually a snappy dresser, but now he's a bit disheveled. His attendance record shows an increased use of sick time.

Question: How can Lieutenant Smith and the department help Detective Smug deal with his stress?