Reference no: EM133100829

Healthcare organisations are manpower-intensive. Though driven by protocols, human touch has a more psychological and healing impact than medication. Motivation levels of employees significantly affect satisfaction levels of both patients and their relatives and like most service sectors where human factor is crucial, persons working in a hospital play a crucial role in medical care and treatment. The authorities, therefore, should give particular attention to their motivational needs and demands. The COVID-19 pandemic has resulted in significant burdens globally. Detrimental effects include high rates of infection and death, financial hardships, stress related to known and unknown information and fear of uncertainty regarding continued impact. Healthcare workers (HCWs) such as intern doctors, resident doctors, general practitioners, medical specialists and subspecialists, health officers, anaesthetists, nurses, midwives, laboratory technologists, radiologists, pharmacists, physiotherapists, X-ray and laboratory technicians are all at the heart of this unparalleled crisis. They are the first line of defence to combat this disease. Unfortunately, they are faced with poor working conditions due to a shortage of personal protective equipment, surgical masks, N95 respirators and infection control systems, a lack of recognition programmes and work incentives as well as physical and psychological abuse and discrimination by patients which can have an impact on their mental health. Healthcare workers must also continue to successfully treat non-COVID-19 patients and maintain personal responsibilities, including taking care of their families and themselves. The psychological burden and overall wellness of HCWs have received heightened awareness with research continuing to show high rates of burnout, psychological stress and suicide. These persons experience emotional exhaustion which may lead to medical error, lack of empathy in treating patients, lower productivity and higher turnover rates. The ability of HCWs to adequately cope with stressors is important for their patients, their families and themselves. Providers vary in levels of psychological resilience and the ability to positively adapt to adversity to protect themselves from stress. Chief executive officers (CEOs) in medical facilities must ensure that motivational strategies are employed to enable HCWs to remain mentally and physically well.

A. Explain how Herzberg's motivational theory can be used to motivate HCWs in this pandemic. Use information from the case to justify your answer.

B. How can hospital CEOs use gainsharing to motivate HCWs?

C. Assess ONE (1) impact of job dissatisfaction among HCWs in Jamaica.

D. Relate ONE (1) way CEOs can address dissatisfaction among HCWs.