How can emily use communication competence

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Reference no: EM133306876

Assignment: Armand is a customer who comes into the same camera shop (Henry's on Church St.) about once a month with a lot of questions. He's a serious amateur photographer, and usually spends about $75-$150 per visit. An employee named Emily has served him at least four times in recent months. She has gotten into the habit of looking off to the side, down at her phone, and sometimes rolling her eyes when Armand asks yet another question.

Question:

A) How can Emily use communication competence, especially empathy and self-monitoring to improve her interpersonal communication with Armand?

B) In terms of communication climate, how can Emily make a more supportive communication climate?

C) Which of the politeness theory strategies could she use to improve her interactions with Armand?

D) Does Armand have a politeness theory responsibility to Emily?

Reference no: EM133306876

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