Reference no: EM132974740

Question - Case Study - CONOTOS HOSPITAL - Built in 1985, Contoso is one of the oldest hospitals in this country with a capacity of 400 beds more than 150 doctors and nurses. Contoso has long history of being recognized as one of the oldest clinics and recently with new refreshment for the building started to join the modern hospitals that is competing with it in this area. There is a system that is recording the customer data, managing the shifts and record as well the patient information but not yet publicly available for patient to access. The hospital in peek hours is challenged with poor scheduling for doctors appointments. In a survey last years, many of the medical staff joined a new development program that is focused into building fundamental soft-skills in dealing with patients which was delivered to all employees at the same time as offered by HR. The board is meeting next week to understand the current state of the hospital and how Digital Transformation will play a vital role into improving the operations, patients experiences and most importantly if they need to fundamentally improve the business model.

Question - As a CFO

How can digital help me to improve financial performance?

Where is the profitability of our products/services threaten by digital e.g. new market entrants with much lower costs structures?

How can I better control the business with real-time information?