How can crm add value to an organisation

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Reference no: EM131006630 , Length:

Task

Question 1

You are a Systems Accountant working as an independent consultant. Using contemporary literature, provide a 1,500 word report that can be distributed to your clients that addresses the following:

• What is the cloud? What services can be provided via the cloud?

• Compare and contrast the different types of cloud available for use by a business

• Discuss 5 differences between the use of a Cloud based accounting system and a traditional (non cloud based) accounting system

Question 2:

Your manager has requested a report explaining how implementation of a CRM system can value add to a business. It must address the following:

• What is CRM?

• How can CRM add value to an organisation?

• Identify any organisational risk that a business may encounter as part of a CRM implementation.

Your report, including executive summary, should be a maximum length of 1,500 words.

APA referencing must be used, where relevant, with citations and a list of references for any sources used in this assessment.

Rationale

This assessment task is designed to enable you to demonstrate your ability to:

• understand and apply foundation principles relating to computerised information systems in contemporary organisations;

• illustrate typical network configurations and identify the components of a network, particularly identifying the role that cloud computing has in a network;

• evaluate accounting information system architecture, particularly identifying the role that cloud computing has as the basis for an accounting information system;

• identify organisational risk and the impact that cloud computing and CRM systems have on that risk.

• be able to explain the role of data analysis tools and data mining.

Verified Expert

The solution is divided in two parts of 1500 words each. The part one relate to the concepts of clound accounting an dtalks about what is cloud and the services provided via cloud. it further provides for the different deployment models and lastly the cloud and traditional system is compared. The second part relates to CRM and provides for what is CRM, adding value to an organization using CRM and the organizational risks that business encounters on CRM Implementation. Referencing has been done in APA format with in-text referencing.

Reference no: EM131006630

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