How can businesses benefit from using ai in customer service

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Problem

Read "Case: Massively Chatbots" and write an essay that answers the following questions:

A. How can businesses benefit from using AI in customer service?

B. What are the advantages of using Massively's conversational marketing platform over other customer service platforms?

C. How does Massively's business model work?

D. How can AI help companies customize their customer interactions?

E. What are some of the data inputs involved in developing AI customer services?

F. What are some potential challenges companies might face when implementing AI in customer service?

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