Reference no: EM13916511
1. When delivering bad news, how can a communicator reduce the bad feelings of the receiver?
2. What is the most important part of Phase 1 of the writing process for negative messages?
3. When should you use the direct strategy in delivering bad news?
4. When should you use the indirect strategy in delivering bad news?
5. What are the major differences between the direct and indirect strategies in delivering bad news?
6. What is a buffer? Name five or more techniques to buffer the opening of a bad-news message.
7. What is an apology? When should an apology be offered to customers?
8. Name four or more techniques that cushion the delivery of bad news.
9. What are some typical requests that big and small businesses must refuse?
10. Identify a process used by a majority of business professionals in resolving problems with disappointed customers.
11. If you must deny the claim of a customer who is clearly at fault, should you respond by putting the blame squarely on the customer?
12. What is an effective technique in announcing rate increases and price hikes?
13. How can a subordinate tactfully, professionally, and safely deliver upsetting news personally to a superior?
14. What are some channels that large organizations may use when delivering bad news to employees?
15. In Latin countries why may employees sometimes fail to report accurately any negative situations to management?
|
Explain differences between mergers, acquisitions, takeovers
: Explain the differences between mergers, acquisitions, and takeovers. How do you determine which one to use when attempting to gain a competitive advantage over others in your field?
|
|
Advantages and disadvantages of being a corporation
: Identify and discuss the major characteristics of a corporation, including the advantages and disadvantages of being a corporation.???
|
|
Company risk tolerance and risk exposure
: Provide an analysis of your employer's or another company's risk tolerance and risk exposure. Include the impact this tolerance and exposure may have on potential outcomes. Be sure to include a numerical risk analysis for full points.
|
|
Effective in sexually active women
: Which of the following birth control is most effective in sexually active women? A. Sponge B. Combination birth control pill C. Vaginal ring D. Make condom
|
|
How can a communicator reduce the bad feelings of receiver
: When delivering bad news, how can a communicator reduce the bad feelings of the receiver? What is the most important part of Phase 1 of the writing process for negative messages?
|
|
Focusing improvement efforts to meet critical customer
: Assess criteria for focusing improvement efforts to meet critical customer requirements and long-term strategic intent. Above is the concept now find a current event article that relates to any of it, can pick one or more.
|
|
The concentration of h+ at equivalent point
: 2.5 ml of 2/5M weak monoacidic base (Ka=1*10^-12 at 25 degree celcius) is titrated with 2/15MHCl in water at 25 degree celcius.the concentration of H+ at equivalent point is (Kw=1*10^-14 at 25 degree celcius)
|
|
Define various classifications of stakeholders in company
: Define the various classifications of stakeholders in a company and their role in strategic management decisions. Please explain the connection between stakeholders and competitive advantage.
|
|
Manager of distribution in a european country
: You are a US citizen recently assigned as the manager of distribution in a european country where bribery is relativel accepted. Your job description includes responsiblity for accepting shipments as they enter the local port authority,
|