How both organizations and consumers deal with quality

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The Greek philosopher Heraclitus said, “All is flux, nothing stays still. Nothing endures but change.” Quality as a management tool is not staying still. Quality continues to evolve and embrace new concepts and technologies. How has social media changed how both organizations and consumers deal with quality? How can organizations exploit social media in their quality approaches and decisions? [Support your answer with examples and citations].

Reference no: EM132293272

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