Reference no: EM132221847
Emotions, Attitudes and Job Satisfaction
1. What are emotions and moods?
Emotional intelligence (EI)- Ability to understand emotions and manage relationships effectively.
Self conscious emotions - Arise from internal sources (shame, guilt, embarrassment, pride) and help regulate interpersonal relationships.
Social emotions -arise from external sources (pity, jealousy) and refer to individuals’ feelings based on information external to themselves.
Moods- generalized positive or negative feelings or states of mind.
Emotions
“I was really angry when Prof. Nitpicker criticized my presentation”
Identified with a source, cause
Tend to be brief, episodic
Many forms and types
Action oriented; link to behavior
Can turn into a mood
Moods
“Oh, I just don’t have the energy to do much today. I’ve felt down all week.”
Hard to identify cause
Can be long lasting
Either positive or negative
More cerebral; less action oriented
Can influence emotion
2. How do emotions and moods influence behavior in organizations?
Emotion and mood contagion – spillover effects of one’s emotions and mood onto others.
Emotional labor – regulating one’s emotions to display those desired by the organization.
Emotional dissonance – inconsistencies between emotions we feel and emotions we project.
Positive affect- tendency to be perceptually positive
Negative affect- tend to experience negative moods in a wide range of settings and under many different condition.
3. What are attitudes?
Attitude -predisposition to respond in a positive or negative way to someone or something in one’s environment.
Job satisfaction-an attitude that reflects whether individuals feel positively or negatively about their jobs.
5 components of job satisfaction:
The work itself- responsibility, interest, and growth
Quality of supervision- technical help and social support
Relationships with co-workers- social harmony and respect
Promotion opportunities- chances for further advancement
Pay- adequacy of pay and perceived equity vis-à-vis others
Required:
1. How are emotions and moods different and why are those differences important for managers to know? Write 100 words.
2. What are attitudes and how do they affect the workplace? Write 100 words.
3. There are 5 components of job satisfaction. As a Dominos cashier, briefly describe how each of the 5 components affects (influences) job satisfaction. Write 100 words.