How agency changed the services provided to the client

Reference no: EM133620664

Problem

Case I

Will smith, currently Renting Granny Flat in organ 14 sesme, Street NSW 2131. 6 months Since his first leas, he has noticed there is multiple issue on the Granny Flat he.

There are no keys to the granny Flat or garage.

1. Blinds have not been installed in the bedrooms.
2. Leak in the second bathroom.
3. Flying screen were missing.
4. Owners give permission to use bathroom but the is not working.
5. Sseveral tiles missing on the wall
6. Open electrical partiality enclosed in the wall,
7. The power point is blocked with paint.

He received Cancellation of lease agreement Andy had notified the landlord multiple time he promises to with the house but unfortunately, he did not fulfil his Promised has not been made since the agreement.

Leak in the granny Flat ceiling and the hole is getting bigger each day. The tenant us concern because the damage will reach their belonging and business art project, while changing the light globe the tenant had noticed water has accumulated on the area around the Bolte and is rusty into the light sockets.
Therefore, I was unable to replace the bolbe, eventually there is no light on the room, another issue the shower head is leaking and after each shower there is sizeable pool of water on the bathroom floor. Water running on the footpath after I investigated it coming from the front house in the vicinity of the water meter. The garden tap is remained leaking.

During the owner inspection on Monday 12:00pm, some closed the door to the area under the house,

A. Describes how your agency advised, referred or provided the client with access to services based on socio-cultural information gathered?

B. Describes how your agency monitored and reviewed the effectiveness of the services provided to the client?

C. Explained how agency changed the services provided to the client to enhance the outcomes and better address their specific social and cultural issues?

Case II

Smith low born on 19/12/1940 She 70-year-old female who resides in community housing provided by Mission Australia. According to tenancy agreement see section A&B, rent review dated 30/2/2013. She does not read or speak English nor write. Her Backgrounds is Mandarin. Mrs smith low is a career of her only son Mr ken aged 40 yrs. who also reside in the house. Ken suffered from severe mental health and substance abuse at age of 18, and he had been on Medications since then, Mrs smith low needs assistance to change house because her current house Has step due to her age and son care it difficult to manage. Smith low has attended had attended the mission Australia office for more than one week, in despair to get help, unfortunately no success, certain staff mission Australia was disrespectful to her and they have been showing zero attention, roundness not providing assistance. This indicate that because Mrs smith low cannot speak English. She engulfs with emotion overwhelmed.

A. Describes how your agency advised, referred or provided the client with access to services based on socio-cultural information gathered?

B. Describes how your agency monitored and reviewed the effectiveness of the services provided to the client?

C. Explained how agency changed the services provided to the client to enhance the outcomes and better address their specific social and cultural issues?

Case III

Karen is 63-year-old and is caring for her disabled son who is suffering from developmental delay, cerebral pals, speech delay and mobility. Karen contacted her local Tenants Advice and Advocacy Service to discuss rent arrears. She is currently more than 4 weeks behind in rent bills but feels too terrified to contact her real estate agent and inform about situation she currently facing. The tenant advocate contacted the real estate agent on Michael behalf. She obtained a copy of the rental ledger which showed that Michael had a record of irregular rental payments and was often behind in rent. She currently stood 28 day-behind in rent. The tenant advocate assisted Karen to come up with a suitable payment plan to erase the rent arrears and get her rent two weeks in advance. Two weeks later Karen was struggling again and did not stick to the payment plan. A 'notice of termination' was issued, and the agent indicated that the landlord would pursue a termination order at the NSW Civil and Administrative Tribunal due to frequent arrears. But before the 'notice of termination' was served Karen paid an amount that would have brought the arrears to less than 14 days arrears at time of service. Hopefully, this payment would make the 'notice of termination' invalid, and Karen will continue after The New South Wales Civil Administration and Tribunal.

A. Describes how your agency advised, referred or provided the client with access to services based on socio-cultural information gathered?

B. Describes how your agency monitored and reviewed the effectiveness of the services provided to the client?

C. Explained how agency changed the services provided to the client to enhance the outcomes and better address their specific social and cultural issues?

Reference no: EM133620664

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