How account for financial loss in order to maintain quality

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Question 1: How do you account for financial losses in order to maintain quality customer service, for example, a restaurant that gives a free meal to an upset customer or a company that gives repeat customers a discount? From the viewpoint of a management accountant, how would this cost be classified and how would it figure into a company's financial statements?

Question 2: Write a 750 word essay on your reactions to this call for change in our accounting systems to truly account for the costs of production. Do you think this is realistic? What value would obtain from following the practices being proposed. Where do you think firms might struggle with this approach?

Attachment:- finicial loss.rar

Reference no: EM132471389

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