How a control system might be applied including SPC

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Reference no: EM132372908 , Length: word count:750

Assignment - Quality Design: Tools and Techniques

Instructions: Answer each question thoroughly. Only one reference for question 1. And No reference is required for case study questions (A and B). Each Question requires 250 Words.

Question 1: How does the design of a service process differ from designing a manufactured good? Explain the factors that one must consider for a good service design, and how a control system might be applied, including SPC (Statistical Process Control). [Word Length: 250 Words]

Read the attached case study and answer below two questions thoroughly:

Case Study: "The State University Experience"

Question A: What breakdowns in service processes has this student experienced? How might these be a function of organizational design? [Word Length: 250 Words]

Question B: What types of process management activities should State University administrators undertake? [Word Length: 250 Words]

Attachment:- Case Study.rar

Reference no: EM132372908

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