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Assignment: Case Study, "The Brawler"
For this assignment, you will discuss the case located in your textbook on page 382 ("The Brawler").
Case Study: "The Brawler"
Dr. O'Connor was known for his hot temper and drinking. Although he claimed never to come to work under the influence, nurses, physicians, and other coworkers had their doubts, and several expressed their alarm to their supervisors. The emergency room needed coverage, and it was hard to find physicians who would work the graveyard shift, so little was done to address these concerns. One night, Dr. O'Connor walked across a clearly marked wet floor that the custodian had just mopped. When the angry janitor protested loudly and pointed to the bright yellow sign and the offending footprints, Dr. O'Connor took a swing at the other man and a fistfight ensued.
Discussion Questions
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Source: Healthcare Cost and Utilization Project: United States Department of Health and Human Services. Retrieved from http://www.ahrq.gov/research/data/hcup/
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To evaluate thecustomer care in Oman Arab bank in Muscat and To understand customer care and the level of quality services in Oman Arab bank in Muscat.
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