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Question: An IT service desk manager is hearing from staff members that the team needs additional resources to be successful with troubleshooting issues and assisting customers with the organization's current information systems. Which of the following would be the MOST appropriate first step for the IT service desk manager?
To hire an IT service management consultant to implement changes to the service desk
To poll each staff member to understand their thoughts on what skill sets and abilities are needed from the new hires
To adjust the departmental budget to allow for the hiring of additional staff members
To review performance indicators and service metrics along with organizational perception of the team's effectiveness
What made the organization have an effective and ineffective organizaitonal culture. Why is it important to know the difference and impact it can have on your organization. Answer the question
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