Hiring of additional staff members

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Reference no: EM133400113

Question: An IT service desk manager is hearing from staff members that the team needs additional resources to be successful with troubleshooting issues and assisting customers with the organization's current information systems. Which of the following would be the MOST appropriate first step for the IT service desk manager?

To hire an IT service management consultant to implement changes to the service desk

To poll each staff member to understand their thoughts on what skill sets and abilities are needed from the new hires

To adjust the departmental budget to allow for the hiring of additional staff members

To review performance indicators and service metrics along with organizational perception of the team's effectiveness

Reference no: EM133400113

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