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Homework: Service System Applications
The purpose of this Homework is to align proper queuing system applications to certain industries. You will also analyze and evaluate a company's customer queuing service strengths and challenges.
1) Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service queueing data on. If actual data is not available imagined or estimated data can be used.
2) Choose a service system queue for this homework referring to Chapter 16 and 17 of your text.
3) Identify the type(s) of queue(s) (Chapter 16.4) used in the company or a certain part of the company.
4) Refer to the Formulas in your text, page 568. Utilizing one of these formulas, apply the formula to a queue used in the company or a certain part of the company.
5) Write 350 to 525 words summary that highlights the strengths and weaknesses of the queuing system used in the company or a certain part of the company.
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