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If having high quality customer service were easy, it would be more common. Some companies advertise that they offer strong customer service, but in reality, it does not exist. Other companies such as Amazon, Zappos, and Nordstrom have built outstanding reputations for exceeding customers' expectations.
For your course project, provide a analysis of your selected company's customer service strengths and weaknesses.
Strengths
What does the company do best in providing customer service?
What are characteristics of its customer service that provide a distinct advantage over the competition?
How does it exceed customers' expectations? Provide an example.
Weaknesses
What does the company's customer service lack? What can it improve?
Explain a strategy to make these improvements.
Financial Statement data to imitate the Meyer's report calculations that illustrate the following conclusion based on the 2001 data reached in the report
Kevin signs a contract to sell his house to Joe. However, Alex, without knowing about the deal with Joe, then offers Kevin more money for the house. Since Kevin is getting married soon and needs the extra money he decides to sell the house to Alex,..
How do information technologies contribute to the business success of the companies depicted in the case? Provide an example from each company explaining how the technology implemented led to improved performance.
1. Compare and contrast strategic controls and financial controls. Provide specific examples of how each may be used to best serve a corporation.
1. Define business ethics. 2. What specific items should be included in an organization's ethics program?
Explain how the different relationships in expectancy theory are related to distributive justice and procedural justice in equity theory?
Give an example of a company that does this. If you were to put them on the productivity frontier, would they lean to one side more than the other?
Describe how the division addresses customer needs and achieves competitive advantage. Create a vision and a business model for this new division that clearly demonstrates your decision on what you want your business to become in the future.
Therefore, it was very much in the interest of businesses to conserve on their use of water." Please explain why.
HR business partners need to know how HR planning facilitates recruiting. This is extremely important to ensure sufficient employee head counts.
Why should the incubation temperature for culturing microbes remain about 20 degrees Celsius?
Identify and analyze at least four digital payment concerns Centervale Apparel might want to consider in light of what you have learned from NACHA.
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