Hearing is purely physical process

Assignment Help Operation Management

Reference no: EM132196865

1. To build better listening skills, we need to consider a

a) Self -Centeredness and Self-Protection

b) Nonverbal Behaviors and Verbal Cues

c) Internal and Interactional Elements affecting two such psychological elements: and Listening

d) None of the above

2. Hearing is a purely physical process. Listening Involves psychology as we attach meaning to what we hear.

True or False

3. Initiate conversation promptly, speak up, greet customers with your eyes, get customers committed are tips to:

a) Get Customers to Interact with Your Organization a

b) Plant Seeds for Relationship Building

c) Establishing Rapport with Customers

d) Greet Customers Like a Guest

4. Poorly managed ________________ can result in a reputation for bad service.

a) Self-Service

b) Web Chat

c) E-Service Systems

d) Blogs

Reference no: EM132196865

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