Heard several complaints from customers

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This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) _____.

office order

norm

ethic

value

policy

it is not a policy *If this is an office order, why is this not a norm, value, or ethic?

Reference no: EM131272179

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