Reference no: EM133139323
Questions:
1 - During the course, there has been discussion about some challenges and opportunities in health care.
. Describe five of the key factors that distinguish a health care organization from other industrial organizations.
. Also explain three ways operations managers apply their knowledge to achieve system improvements and change.
2 - There was also discussion about the issue of Operations Management and how it has changed especially when health care is concerned.
. Explain how operations management has changed since its early days as a scientific management.
. Why are certain certifications, like Six Sigma, ISO 9000 and Lean, playing an important role in health care, as they have in other industries.
. In addition, are there others that you know about or have experienced?
3 - Issues related to Project Management were also presented in this course.
. Outline a project to reduce patient wait times in an hospital's emergency department and include the following:
- Who should be part of the project team in order to resolve the issues or concern?
-. What skills should be included and who should lead the project?
- How you would identify success in the end?
4 - There was also a focus on Quality and Six Sigma, ISO 9000 and Baldridge criteria.
. Which would you find more appropriate to your industry that you are most familiar (it does not have to be a health care setting)?
. Describe what the setting is, which is most appropriate and why?
5 - Financial performance was another topic covered in this course.
. In a hospital setting, how important is it to provide the opportunity for physicians to be involved in financial performance?
. What is the best strategy for physician engagement?
. Which financial metrics do you think are the most important to healthcare organizations?