Health care and the service industry

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Reference no: EM132275296

1. How is Quality similar in manufacturing, health care and the service industry?

2. Name 2 American and 2 Japanese Quality gurus and why they are famous.

3. What is the difference between production and operations? What are the primary resources used in the production process?

4. What are the 7 Basic Quality Tools and how are they used?

5. What are the 4 categories of Quality Cost and explain each of them?

Reference no: EM132275296

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