Have you observed an improved customer experience

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Read the United States Postal Service Case found on p. 271 of the text. Discuss the following in your post: The organization’s strategy, as presented by the Postmaster General in 2011. Has the United States Postal Service become leaner, smarter, and faster by your observation? Why or why not? Have you observed an improved customer experience? Why or why not? Post a clear and logical original post.

Reference no: EM131136720

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