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Guidance session plan

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Reference no: EM132962300

Appendix 8: Guidance Session Plan

Guidance Session Plan

Develop a guidance session plan to meet the Rental Manager to manage conflicts.

1. Explain two strategies of how to build trust with your colleague through assuming a calm, professional and emotionally receptive attitude and demeanour.

2. Using an example to explain how would you adjust your personal communication style appropriately to meet the needs (emotional and technical) of your colleague.

3. Discuss relevant grievance policies and procedures for resolving conflict in accordance with organisational requirements and legislative requirements

4. Discuss at least two strategies for identifying root causes of conflict and for resolving the conflict.

5. Collaborate with your colleague to develop an action plan, including:

a. identified goals/objectives;

b. at least three actions your colleague to take to resolve the issue with their employee.

c. document the action plan in Appendix 9.

Reference no: EM132962300

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