Guest relations training would you provide to your employees

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1. If you were a General Manager, what kind of guest relations training would you provide to your employees? What are some principles you would incorporate into the training?

2. What would you do to address a labor shortage problem in your hotel? First think about tactics you might use to retain current employees.(If they didn't leave, there would be less need to recruit new staff) Then think about tactics you could use to recruit new employees.

3. The chapter briefly discusses career opportunities in the lodging industry. What progressively responsible positions would you like to attain? What would you need to do beginning now, to prepare yourself for these positions?

Reference no: EM132271132

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