Growing significance of services in postindustrial societies

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Chapter 10 Services reveals the growing significance of services in postindustrial societies. Since many service occupations involve frequent interaction with customers, they include a high percentage of emotion work/ labor. The term 'emotion work' describes occupations that imply high use of emotions at work and very important, the management of emotions at work. Can you please provide examples of occupations that we can consider 'emotion work'? Pick one of these occupations and do additional research on absenteeism, turnover, burnout, job satisfaction or other consequences of emotion work in that particular occupation and share your findings below.

Reference no: EM133289664

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