Reference no: EM132854020
Group Project
Many staff in the airline service end feel they are overtaxed while others seem to have little to do. Divide up key airline staffing roles among your small group, choosing one role per person from among the following: cleaning crew, ramp agents, provisioning agents, reservation sales agents, customer service agents, pilots, and mechanics.
Individual Portion
The individual portion of this project is for each staff representative to write a 2-4 page proposal that would meet the need for service productivity and greater operational success for their specific role. Consider changes or strategies specific to the job in job requirements, training, staffing, and job design. Use the Library for ideas in the airline industry and beyond to consider job significance, job identity, autonomy, staffing, feedback, job rotation, enrichment, employee empowerment, job enlargement. Explain what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees.
Group Portion
Communicate within the Small Group Discussion Board threads about your individual proposals. Then, review each other's response and come to a consensus on the Small Group Discussion Board threads about three key proposals or strategies for each chosen role which would make the biggest coordinated difference in Going's operational success. From your discussion, submit your final consensus as a group in a word document.