Greyhound frequent flyer call center case study

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1. On the Greyhound Frequent Flyer Call Center Case Study, the first question, "What's labor utilization for each 30-minute period given the current staffing plan?" I would like to see how the numbers fit into the equation. Utilization(%)=Demand rate per unit of time/(Service rate per unit)(Number of servers)

2. Compare Ashley Palmer ratios over time, including the pro forma ratios for 2014. If the bank requires a current ratio of at least 1.5 and a debt ratio not to exceed 55 percent, can the owners expect to be able to honor these covenants?

3. Given the assumptions that Jantz and Palmer have made, prepare a pro forma income statement and balance sheet for 2014. Assume that the line of credit provided by the bank will be needed for the full year.

Reference no: EM132289462

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Greyhound frequent flyer call center case study : On the Greyhound Frequent Flyer Call Center Case Study, the first question, "What's labor utilization for each 30-minute period given the current staffing plan?
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