Reference no: EM132619537

GREETING A VISITOR

Greeting visitors in your company (01)

IN CONTEXT

Match the definitions and pictures with their description. Then, answer the question.

a. Two people managing and directing a business enterprise.
b. A person from another country you work with.
c. A person you work with in the same company.
d. A person going to a place to see it.

Check with a √ the correct answer.
Who did you greet in your company? 1. Ο 2. Ο 3. Ο 4. Ο

VOCABULARY

Observe
1. Can I help you? - used to ask a person if he/she needs assistance.
2. Do you have an appointment? - used to ask if a person has a day and time to meet someone.
3. I'll let Mr. ... know you are here. - used to tell an employee that a visitor is here to see him/her.
4. A flight - a trip made by plane.
5. What was the weather like? - used to ask if it is sunny or rainy, hot or cold
6. Would you like - used as part of a question to ask what a person desires / needs.

Complete the mini- dialogues with the vocabulary above.

Dialogue 1	Dialogue 3
-  Where are you going? -  In Mexico. My                is from Charles de Gaulle airport at 5:30 am. -  That's early!	-  Is this the Media Center? -  Yes, it is. -  I'm here to see Mr. Mitchel. -
Dialogue 2:	Dialogue 4
-  Nice bar and nice waiter! -                                   a drink? -  Yes, I'd like an espresso.	-  Excuse me, Sir. -                                -  Yes, where are the restrooms?

GREETING A VISITOR

To greet a visitor whether it is a business partner, a colleague or an associate, you will have to greet them, make small talk and on occasion offer drinks.

What small talk can you make? Check with √ the correct answer.

1 The visitor's trip. Ο 2 The host's* family Ο 3 The visitor's job Ο 4 Politics Ο
5 The weather Ο
6 The host last holiday Ο
*a host is a person greeting a visitor.

Observe:

Dialogue 1 
- Good afternoon. Can I help you?
- Hello. Excuse me, where is Mrs. Davis office?
- Do you have an appointment?
- Yes in 15 minutes.
- Take a seat. I'll let Mrs. Davis you are here.
- Thank you.

Dialogue 2

- Hello Mark. Nice office!
- Hi Steve, please take a seat.
- Thank you.
- Would you like some coffee or water?
- No, I'm fine. How's the project going?
- Very well.

Dialogue 3

- Good morning. How are you?
- I'm fine thank you.
- Did you have a good flight?
- Yes and on time!
- What was the weather like in Sydney?
- Nice and sunny.

Match the dialogues and situation:
Dialogue : _____ at the airport with a foreign associate

Dialogue : _____ at the company with a colleague

Dialogue : _____ at the office with a business partner

Greeting a visitor

To greet a visitor you know and make the person comfortable, make sure to greet him/her using their name and connect with the visitor by making small talk.
To do so, use the language presented in the chart.

Greeting a visitor

1. Good morning/afternoon. How are you? / How is it going? (informal)
2. Nice to finally see you.
3. I'll let Mr. / Mrs. ... know you're here.
4. What's your name, please? / Could you tell me your name? / May I have your name?

Making small talk
Talking about the trip: 5.    Did you have a good flight? 6.    How long was the flight? 7.    How was the train ride?	Talking about the weather 8. What was the weather like in + city?	Talking about past trips 9. Have you been to + country city + before?

Offering help	Offering refreshments
10. Good morning/afternoon. Can I help you? 11.  Maybe I can help you? 12. Would you like to take a seat?	13. Would you like some tea or coffee? 14. Milk and sugar? 15. Would you like a drink?

Which sentences can you use if you greet a visitor in
a) an airport: 1, 5,
b) your office:
c) the reception / the lobby of your company:

CULTURAL TIP

Making Small Talk with Visitors

1. Use the visitor's name frequently to demonstrate your appreciation to the visitor.
2. Keep eye contact. Make the visitor's experience pleasant.
3. Participate in the conversation and do not only answer with yes or no.
.
VOCABULARY

Across

(1) _you have an (2)_ ? Yes with Mrs. Davis at 4 pm.

 

(3) How have you _ to Paris? Yes in 2010.

 

(4) you like some coffee? Yes, with sugar.

Down

A. Would you like to take a _ ?

B. you tell me your name, please? I'm Kurt.

C. I'll let Mrs. Davis you are here.

D. What is the like in Berlin? It's rainy.

E. is it going? I'm fine.

F. How _ was the flight? About 2 hours.

G. you have a good flight?

WRITING

Look at the phrases, select the correct answer

1. Good afternoon. How __ (is / are) it ___ (going / you)?
2. I'll _ Mr. Mores know you are here. (tell / let)
3. How was the ___ (flight / ride)? The airline staff was great.
4. _ (do / did) you ___ (have / had) a good flight?
5. What ___(does / was) the weather ____ (love / like)?
6. How was the _ (train / flight) ride? It was nice.
7. ___ (Had / Have) you been to Paris before? Yes in 2008.
8. Would you like some ___ (sugar / sweet) and milk with your tea? Just milk.

Match the questions and answers.

1.                 Good afternoon. How is it going?	a.    Very nice and sunny.
2.              Did you have a good flight?	b.    It was short, about 55 minutes.
3.              What was the weather like?	c.    Yes, I have an appointment with Mr. Smith.
4.              Have you been to Paris before?	d.    No, horrible service and the plane was full.
5.              How long was the train ride?	e.    Yes, three times in 2001, 2008 and 2010.
6.              Maybe I can help you?	f.    I'm ok.

Fill in the dialogues:

have - I'll - Good - here -Maybe -in - let- Would - milk - take- like
- _ afternoon. I can help you?
- Yes, please. Where is Mr. Blank's office?
- Do you an appointment?
- Yes 10 minutes.
- Please, _ a seat. Mrs. Davis know you are .
- Thank you.
- you _ some coffee or tea?
- Sure tea with sugar and .

LISTENING

Listen to your teacher and answer the question.

1. What is the conversation about? a. Greeting a family member
b. Greeting a colleague at the airport
c. Greeting a salesperson before a presentation

2. Who starts the conversation?

The visitor Ο
The host Ο

Listen again and complete the dialogue:
- Good morning. How ___(be) you?
- Great, _ you.
- ___ you ____ (have) a good flight?
- Yes, no turbulence and the service _ (be) good.
- What (be) _____ the weather like in Sydney?

- Nice and _.

- We should go. We have _____ 4 pm.

SPEAKING

Role Play 1
a) Prepare the role-play and think of 3 topics you can talk about to make small talk.
b) Follow the instructions in the chart.

You are meeting for the first time.

HOST	VISITOR
Introduce yourself.	Introduce yourself.
Offer your visitor a seat.	Accept a drink.
Offer your visitor a drink.	Say 'thank you' when appropriate.
Make small talk.	Make small talk.

Role-Play 2.
a) Prepare the role-play and think of 3 topics you can talk about to make small talk.
b) Follow the instructions in the chart.

You have met before. You are at the airport in the afternoon.

HOST	VISITOR
Greet your visitor.	Greet your host and respond to his/her
Ask how he/she is.	question.
Offer to go have a drink somewhere.	Accept the invitation.
Offer the local drink*.	Accept the drink.
Make small talk.	Make small talk.

QUIZ

Match the phrases

1. Maybe I can help you?
2. I'll let Mr. Klein know you're here.
3. Have you been to Germany before?
4. Do you have an appointment?
5. Would you like a drink?
6. How was the train ride?

a. Thank you. I need to speak to him.
b. It was comfortable.
c. Yes thank you.
d. Sure. Can you tell me where Mrs. Clarke‘s office is?
e. No, never.
f. Yes at 3:30 in the afternoon.

Complete the phrases

- Hello David. Nice office!
- Hi Brenda, please (take / bring) a seat.
- (how / who) are you?
- A lot of _ (work / works) and busy, but fine.
- (Would / Do) you like some coffee or water?
- No, thank you. How (‘s / is it) the design going?
- Very (goods / well).

Rewrite the sentences:
- Can I help you? May _
- Would you like to take a seat? Please, _
- May I have your name? Could you
- How was the weather? What _

Write four sentences. Use words from each box.

1. Good afternoon. Can I help you?
2.
3.
4.

Complete the dialogue with the four sentences from the exercise above.

-
- Hello. _
- Do you have an appointment?
- Yes in 15 minutes.
- Take a seat. _. What's your name, please?
- ?
- Black coffee, without sugar or milk.
- _?
- Not too much!
- _?
- Yes, it s the third time.