Granted power to take charge at work feel increased sense

Assignment Help Operation Management

Reference no: EM132254708

1. As a result, organizations reap the benefits of empowered employees by delivering high quality products and services.

True

False

2. Increased levels of employee satisfaction lead to higher levels of loyalty, resulting in increased retention ratios

True

False

3. Micromanaged employees feel comfortable sharing their innovative solutions with management, providing cost-cutting measures t hat benefit the organization.

True

False

4. All of the following contributed to the employees’ sense of feeling empowered except:

a fun work culture

decreased responsibility

flexible work schedules

public recognition for success stories

5. Research discovered that companies with high levels of employee satisfaction had a flexible, engaging work culture, which empowered employees.

True

False

6. Employees who are granted the power to take charge at work feel an increased sense of:

responsiblity

accountability

ownership of work

All of the above

None of the above

7. Employees with low levels of self-confidence and self-esteem are more willing to share information with others.

True

False

8. Reduction of costs is another advantage of empowering employees.

True

False

9. Employees with the power to make decisions and find solutions to customer complaints are able to provide exceptional customer service, yielding happier customers with increased loyalty to the company.

True

False

10. Empowered employees also contribute to reducing _______ associated with customer service issues.

complaints

law suits

costs

productivity

Reference no: EM132254708

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