Good system characteristics

Assignment Help Operation Management

Reference no: EM131666722

Case Study:

When Ridge Intellectual, a graphics design firm, implemented 360-degree feedback in its organization two years ago, it was met with resistance and eventually discontinued. Ron Bartlett, the president of Ridge Intellectual, had seen a demonstration by a 360-degree vendor at a trade conference and decided to use the system at Ridge. Subsequently, Bartlett worked with the consultant to implement the system. Specifically, he sent out a compnay-wide e-mail stating the reasons for changing to the new system, how the rating collected using the new system would be linked to bonuses and the importance of comleting the online training course on the system. The constultants provided online rater training for those who were interested as well as links to documents describinb how to observe, assess, and record performance behaviors. Afterh the surveys were made available, individuals were encouraged to contact HR if they had any problems. Based on the information here, what could Ridge have done to implement the 360-degree feedback system more successfully. Refer to the characteristics of a good system listed below. Feel free to weave in examples of where you observed a good system characteristic was successful in your own experience.

Good system characteristics - Anonimity, observation of employee performance, feedback interpretation, follow-up, used for developmental purposes (at least initially), avoidance of survey fatigue, emphasis on behaviors, raters go beyond ratings, raters are trained.

Reference no: EM131666722

Questions Cloud

What state agency is responsible for licensing : Navigate to the threaded discussion and respond to the following prompts. What state agency is responsible for licensing?

Three major reasons for resisting organizational changes : Discuss why task and relations behaviors are important for leadership effectiveness. Discuss three major reasons for resisting organizational changes.

Why is supply chain management important to regal : What other techniques might Regal use to improve supply chain management? Why is supply chain management important to Regal?

Regarding the advantages of using the social media marketing : Which of the following is true regarding the advantages of using the social media marketing (SMM)?

Good system characteristics : Good system characteristics - Anonimity, observation of employee performance, feedback interpretation, emphasis on behaviors, raters go beyond ratings,

Each depict causes and consequences of an event : How do you compare and contrast how a community leader, a biographer, a historian and a social scientist would each depict causes and consequences of an event?

Explain five symptoms of an out-of-control company. : Briefly explain the relationship between need satisfaction and motivation. List and explain five symptoms of an out-of-control company.

One person on call for service issues : Technology service for your business What would happen if you had a small tablet start-up business and you only had one person on call for service issues?

Unsatisfactory encounter with service provider : Service Quality Recall the last time you had an unsatisfactory encounter with a service provider.

User Account

All Pages