Reference no: EM133545196

You are the Executive Housekeeper at the Banff Springs Hotel in Banff, Alberta. The resort is a well known property in the Rocky Mountains and is patronized by very wealthy people (rates start at $1200.00 per night). The tourism season starts in May and continues well into the Fall season with the leaves changing colors. As occupancy is very high, you need to hire extra staff for the season and Hospitality College students work well with your needs.

You have a good relationship and partnership with Seneca College and hire many of their 3rd semester students looking to complete their Externship Program of 840 hours.

This season you have about 12 students from Seneca College including a brother and sister who are both enrolled in the Hospitality Management Program currently. Orientation and Training have gone well and all seem to be settled into their jobs as Room Attendants at the Banff Springs Hotel.

About 2 months into the season, you start getting reports from Security that some guests have reported valuables missing from their rooms. They have asked for a meeting with you. In the meeting, it has come up that the rooms reporting missing items have a common denominator, the room attendants assigned to these rooms are the 2 attendants from the College that are brother and sister.

You have a sit down interview with the 2 students and ask them point blank if they are stealing from the guests and they both deny it (knowing that any admission could lead to criminal charges and being ejected from the College). Security has no video evidence but the audit of the room locks shows only guest and housekeeping key being used to access the room.

1. With the Hotel's reputation (and your own as the Executive Housekeeper), what would you do?

2. Once you have made your decision, do you advise the College of their actions? Why or why not.