General quality strategies and tools

Assignment Help Operation Management

Reference no: EM13750025

I. Introduction
#History of the quality management evolution
#Why it is needed

II. The Role of Leadership
#Why it is a strategic issue
#Management as a role model
#New kinds of metrics

III. General Quality Strategies and Tools
#Establishing customer expectations
#Designing quality in
#Defining metrics
#Mistake-proofing
#Kaizen
#Six Sigma

IV. Quality Tactics and the Logistics and Supply Chain Functions
#What tools are applicable internally
#What tools are applicable externally with vendors

Reference no: EM13750025

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