General purpose quality analysis tools

Assignment Help Operation Management

Reference no: EM132213101

1. Quality is best defined as:

A. meeting desired production quotas

B. adding value to products and services

C. conforming to customer specifications and expectations

D. ensuring long-term profitability

2. All of the following are general purpose quality analysis tools except:

A. cause and effect diagrams

B. spreadsheets

C. statistical process control charts

D. pareto analysis

3. Making sure that the product meets the specifications required by design during production is referred to as:

A. quality of conformance

B. fitness for use

C. quality of design

D. speed and flexibility

4. The probability that a product will operate properly within an expected time frame is the dimension of quality known as:

A. durability

B. reliability

C. courtesy

D. serviceability

5. Scrap costs, rework costs, and process downtime costs are all examples of:

A. prevention costs

B. external failure costs

C. appraisal costs

D. internal failure costs

Reference no: EM132213101

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