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Gap between your expectations and perceptions

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Reference no: EM133331330

Question

Think about a service you receive. Is there a gap between your expectations and perceptions of that service? What do you expect that you do not receive?

If you were the manager of a service organization and wanted to apply the gaps model to improve service, which gap would you start with? Why? In what order would you proceed to close the gaps?

Which of the four provider gaps do you believe is hardest to close? Why?

Reference no: EM133331330

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