Fundamentals of performance improvement

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Assignment:

After reading and analyzing Case Study 3.1, "No Room for Error," on pages 451-458 of Fundamentals of Performance Improvement, please respond to the following questions:

1. Which steps taken by the performance consulting team do you feel led the way for the positive results and sustainability of the implemented interventions? Explain how these steps made a positive impact.

2. Had you been on this consulting team, which of the intervention-related Performance Support Tools in Fundamentals of Performance Improvement (Tools 9.1-22.2 on pages xxiii-xxiv) would you have found helpful to make intervention recommendations for this case? Explain why you chose these tools.

Reference no: EM133225311

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