Functional conflict from dysfunctional conflict

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1. How do the four characteristics of services apply to Airbnb? How does Airbnb deal with each characteristic?

2. In your opinion, should organizations use personality tests in their recruitment and selection process? Why or why not? Support your answer with relevant research and examples.

3. What differentiates functional conflict from dysfunctional conflict? Within groups, negotiations usually center around either the task (the job the group should be doing) or maintenance (the social relationships of the individuals working together). When do you feel a focus on the maintenance of the group can be considered functional conflict? Give one specific example to support your answer.

Reference no: EM132233860

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