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1) It is intended to focus the attention on three key issues for business organizations in general, and operations management in particular. Those issues are
- Trade off decisions
- Collaboration among various functional areas of a business organization and
- Impact of technology.
Answer the following:
a) What are trade-offs?
b) Why it is important for the various functional areas of a business organization to collaborate?
c) In what general ways does technology have an impact on operations management decision making? 5 marks
2) Why is capacity planning for services more challenging than it is for goods production?
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