Reference no: EM132952312
Perform the following requirements: 1. Consider the order-to-cash process of your preferred online bookstore and assume you have access to three internal resources: a customer relationship manager (who handles sales and reclaims), a warehouse worker (who looks after shipments), and a financial officer (who raises invoices and collects payments). As a process analyst, what questions do you need to ask these domain experts to be able to obtain a complete and systematic view of this process?
Hint. Think of the different exposure to this process that the three resources have and of the possible conditions, process outcomes, and exceptions that they may have experienced while executing this process.
2. As a process analyst working for the University of Newtown, you have been engaged by Mark Johnson, the process owner of the student admission process, in a project that aims at improving this process. In order to model the as-is process, you start by collecting relevant information about this process. The available documentation includes the organization chart of the Office of the Deputy Vice-Chancellor (DVC) for Student Affairs where Mark's team sits, the UML class diagram of the student admission system which supports this process, and a set of relevant organizational policies that you extract from the university's Web pages.
Based on this documentation, formulate initial hypotheses on how the student admission process works. Next, identify the relevant domain experts to interview and their supervisors whom you should seek approval from.
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