Focus groups and online technology

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1. Briefly describe TWO of the following needs assessment methods: questionnaires, interviews, focus groups and online technology. Then explain which method would be most effective for 1) newly employed call center representatives and 2) for senior research analysts.

2. You have designed a training that includes approximately half lecture with visual aid and half small group practice. Describe how you would set up the seating arrangement in the room. What type of seating arrangement would you try to avoid? Why?

3. The original parameter is fixed. The project must meet the completion date, specifications and scope of the project, or budget?

Reference no: EM132244059

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