Flowchart detailing the service delivery process

Assignment Help Operation Management

Reference no: EM131368725

Summarize the key product/service offered by Apple Inc, including the role of the customer service department or direct service required to make a sale to the customer.

Create and defend a diagram or flowchart detailing the service delivery process. The chart should clearly identify each contact point (e.g. frontline employee, supervisor, delivery, etc.) before, during, and after the purchase. Your defense of the diagram should detail the role of each contact and assess why each role is critical to the entire service delivery process. (For assistance, review Service Delivery lecture tab and click here for a Service Delivery Infographic).

Analyze at least three possible contact point failures in the service delivery process for Apple. Why do you consider these to be possible contact point failures?

Justify recommendations to prevent or address the potential contact point failures and enhance service delivery in your organization. Be sure to consider how customers will benefit by your recommendations.

Defend a statement positioning the brand around the new/improved services.

Reference no: EM131368725

Questions Cloud

Get the modern american organization out of the crisis : How would you get the modern American organization out of the crisis (if one is in it) using the works of W. Edwards Deming? Explain Deming’s organizational theory. What practical advice could you offer to the CEO of a Fortune 500 corporation based o..

Think about the course registration system in the university : Think about the course registration system in the SEU University. Firstly, develop a set of non-functional requirements as if the system were to be developed today. Consider the operational requirements, performance requirements, security requirement..

How does it affect us health care : How does it affect US health care that we have a new President every few years? How does that affect policy and action that flows from it? Give some examples.

List and define five ways to change supply chain structure : Name the seven tools of quality that are typically used in a manufacturing process. Could all of these tools be applied to service operations? Suggest some possible service operations scenarios wherein we could apply all/some of these tools. List and..

Flowchart detailing the service delivery process : Create and defend a diagram or flowchart detailing the service delivery process. The chart should clearly identify each contact point (e.g. frontline employee, supervisor, delivery, etc.) before, during, and after the purchase. Analyze at least three..

Randy needs to decide where to get haircut : Randy needs to decide where to get a haircut. He has narrowed the choice down to two local hair salons – Large Hair Salon (LHS) and Small Hair Cutters (SHC). A new customer walks into LHS every 15 minutes on average, with a standard deviation of 15 m..

Summarize the occupational and safety and health law : Summarize the Occupational and Safety and Health Law (OSHA). Then describe the workplace security steps you have experienced in the workplace? Do you feel your employer is doing everything possible to make your workplace secure?

Business case study : Transol Corporation is a national distributor of industrial chemicals with regional sales offices in twelve major manufacturing centers Each office is staffed by a regional sales director, his assistant, ten to It is a policy of Transol to transfer f..

Provide examples from your personal or organizational life : Provide examples from your personal or organizational life in which you believe that you have witnessed or heard of diversity being handled poorly as well as effectively. Provide at least 2 examples for good handling and at least 2 examples for poor ..

User Account

All Pages