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Five possible examples of inclusions in organisation

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1. What are five possible examples of inclusions in an organisation's 'customer service policy'?

2. What are five possible examples of inclusions in an organisation's 'customer service procedures'?

3. List three ways an organisation might analyse the competitive environment and industry service trends?

4. Identify three activities inherent in undertaking a competitive analysis?

5. What are three keys to applying customer service surveys as an effective method of customer research?

6. How do customer focus groups work as a customer research tool?

7. Define 'quantitative' market research?

8. Define 'qualitative' market research?

9. How can a venue obtain feedback from the employees who provide service delivery to customers?

10. List two reasons venues should solicit feedback from their employees who provide service delivery to customers?

Reference no: EM132691760

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