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1. What are five possible examples of inclusions in an organisation's 'customer service policy'?
2. What are five possible examples of inclusions in an organisation's 'customer service procedures'?
3. List three ways an organisation might analyse the competitive environment and industry service trends?
4. Identify three activities inherent in undertaking a competitive analysis?
5. What are three keys to applying customer service surveys as an effective method of customer research?
6. How do customer focus groups work as a customer research tool?
7. Define 'quantitative' market research?
8. Define 'qualitative' market research?
9. How can a venue obtain feedback from the employees who provide service delivery to customers?
10. List two reasons venues should solicit feedback from their employees who provide service delivery to customers?
Put yourself in the position of someone who is establishing an organization from the ground up. What type of leader would you want to be?
What government agency is said to have "super power"? What issue would labor unions most likely push hardest for compliance with?
Describe how the Environmental Protection Agency started and discuss the agency's primary functions.
Explain the difference between management and leadership. How can this effect the organization.
Goal setting theory and provide an example of how this theory is relevant to job performance and organizational commitment.
A paint shop implements an inventory policy on its stock of white paint, which costs the store $6 per can. Monthly demand for cans of white paint is normal with mean 28 and standard deviation 8. Write down the model name and parameters. What are the ..
Should hospital administrators have a legal shield from liability?
Do you think communication is more important to leaders now thanit was in Hitler's and FDR's time? Explain why you think so or whyyou disagree. Who is a more current charismatic leader that youknow of, and how are they similar to Hitler or FDR in the..
What are the best practices for managing constraints in operations, considering golratt's theory of constraints?
When using an indirect channel of distribution, your sales force is only as good as your channel partners. As the marketing manager for the manufacturer of a new line of computer jump drives, what strategy would you use to motivate your channel membe..
Why is it important to look at both the manager and the employee point of view when engaging in human resource planning, and how can this information be used as a source of strategy?
As a writer and thinker, what do you need to continue working on as you move on with your college and professional career?
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